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Driver of Business Success: Internal Customer Service

A great cost to business success is the time, energy, and resource imbalance between the customer experience and the employee experience. To elevate your employee’s experience, you must begin with the company values and implement meaningful intentionality that incentives and empowers. To have a thriving business, you cannot afford to have neglected or undervalued teams

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Your Accountability Problem Is A Leadership Problem: How To Unlock Next-Level Performance

Your Accountability Problem Is A Leadership Problem: How To Unlock Next-Level Performance   Accountability can be an issue in even the most well-run organizations. If you find it difficult for employees to own processes and make decisions, then you’ll need to face hard truths about your leadership to cure what we call the “accountability gap.”

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Strategy vs. Agility: Long-Term Strategy in an Agile Business World

Strategy is often synonymous with long-term planning and long-term planning is often viewed as stagnant, concrete, set in stone.   David Cancel just wrote his weekly Drift newsletter about the “pitfalls of planning,” saying, “Blindly following plans is the perfect recipe for stagnation. It closes you off to new ideas and sets you up to

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